Return & Refund Policy

Introduction

At Parthveda (parthveda.in), operated by Satyawati Pharmaceuticals Co., we strive to ensure our customers receive genuine, high-quality Ayurvedic products. Since our products are health and wellness items, we follow specific guidelines for returns, replacements, and refunds to maintain hygiene, safety, and quality standards.

Please read this policy carefully before requesting a return or refund.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or leaking
• You received the wrong product (different from what was ordered)
• The product is expired at the time of delivery
• The product packaging is tampered or broken upon delivery

Return Request Window: Within 48 hours of delivery, with unboxing video/photo proof.

2. Non-Returnable Items

Since our products are consumable Ayurvedic health items, the following cannot be returned or refunded, once delivered:

• Opened, used, or partially used products
• Products without original packaging, seal, or labels
• Products purchased under promotional/clearance offers (unless defective)
• Change of mind after delivery (returns not accepted for personal preference)

3. How to Request a Return

To initiate a return, please contact us within 48 hours of delivery with the following details:

1. Order ID / Invoice Number
2. Clear photos/video of the product and packaging
3. Reason for return

Contact for Returns: 📧 info@parthveda.in

Our team will review your request and respond within 2–3 business days.

4. Refund Process

Once your return is approved and the product (if applicable) is received and inspected:

• Refunds will be processed to the original payment method (for prepaid orders) or via bank transfer/UPI (for COD orders)
• Refund processing time: 7–10 business days, depending on your bank/payment provider
• You will receive an email/SMS confirmation once the refund is initiated

5. Replacement / Exchange

If you received a damaged, defective, expired, or incorrect product, we will offer a free replacement of the same product, subject to stock availability. If the product is out of stock, a full refund will be issued instead.

6. Order Cancellation

• Orders can be cancelled before they are shipped, by contacting our customer care team
• Once an order is shipped, it cannot be cancelled, but you may request a return as per the eligibility criteria above (for damaged/wrong items only)

7. Shipping Charges on Returns

• If the return is due to our error (damaged, defective, wrong, or expired product), return shipping costs will be borne by Parthveda
• If applicable in other approved cases, return shipping costs may be borne by the customer

8. Contact Us

For any questions regarding returns, refunds, or order cancellations, please reach out to us:

Satyawati Pharmaceuticals Co. (Parthveda) 📍 205, Saraswati Vihar, Laxmi Ind. Enclave, Loni, Ghaziabad (U.P.) – 201102 📧 info@parthveda.in

Design Notes for Developer/Designer:

• Keep this page simple, text-focused, and easy to scan (use numbered sections/accordions)
• Highlight the 48-hour return window and “unboxing video required” point clearly — reduces false claims
• Link this page in the website footer, and also reference it on the checkout/order confirmation page

Important Note:

This is a general-purpose Return & Refund Policy draft for website content/design purposes. Timelines (48 hours, 7–10 days, etc.) and terms should be adjusted to match your actual business process. Since this is a legal/consumer-facing document, especially for health products, we’d recommend having it reviewed by a lawyer or legal consultant before publishing, to ensure compliance with Indian Consumer Protection (E-Commerce) Rules and drug/health product regulations.